Privacy Policy Effective Date: [Last updated: March 06, 2025]
Sastophone
"We" respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you use our website
(https://www.sastophone.com/) and related services.
1. Information We Collect
We collect the following personal information from users:
• Name
• Email Address
• Mobile Number
• Address (for delivery & pickup)
• Device Information (make, model, condition, IMEI where applicable)
We may also collect browsing and device data (such as IP address, cookies, and usage behavior) to improve your experience.
2. How We Use Your Information
We use the collected information for the following purposes:
• Buy & Sell Facilitation: To process phone sales, purchases, and repair services.
• Customer Support: To assist with inquiries, orders, returns, and complaints.
• Marketing & Promotions: To send updates, offers, and promotional materials.
• Service Improvement: To analyze user behavior and improve our platform, services, and processes.
• Fraud Prevention & Safety: To verify authenticity of devices and prevent fraudulent transactions.
3. How Our Service Works
• Customers can sell their old phones through our website.
• Sastophone inspects, repairs, and restores devices to working condition.
• Repaired and certified phones are listed for resale on our platform.
• Customers can browse, purchase, and get devices delivered to their address.
• We encourage transparency in pricing, quality checks, and warranty policies.
4. Data Security Measures
We implement industry-standard security measures to safeguard your personal data, including:
• Encryption: Protecting sensitive information from unauthorized access.
• Secure Servers: Storing user data in protected environments.
• Access Controls: Allowing only authorized personnel to handle sensitive data.
• Regular Security Checks: Ensuring compliance with data protection best practices.
5. Data Sharing & Third Parties
We do not sell or trade your personal information to third parties.
However, we may share limited data with trusted partners for:
• Delivery & Logistics Services
• Payment Gateway Providers
• Business Analytics & Improvement
All third-party partners are bound by confidentiality and data protection agreements.
6. Payment Handling
• Payments for purchases are processed securely through authorized payment gateways.
• Sastophone does not store sensitive payment details like credit/debit card numbers.
• For selling old phones, payments are made directly to the seller’s provided account/wallet.
7. Your Rights
You have the following rights regarding your personal data:
• Access & Review: Request to view the information we have about you.
• Correction & Updates: Update or correct inaccurate details.
• Data Deletion: Request deletion of your personal information.
• Opt-Out: Unsubscribe from marketing communications anytime.
• Account Deactivation: Request to permanently delete your account and related data.
8. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Sastophone
Address: New Baneshwor, Kathmandu, Nepal
Contact Number: +977-9800000000
Email: support@sastophone.com
Website: https://www.sastophone.com/
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Effective Date." We encourage users to review this policy periodically.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.